1. Who We Are
Fervent Drift Productions Ltd (“we”, “us”, “our”) is a private limited company incorporated in England and Wales.
We are committed to protecting the privacy and safety of everyone who engages with our services and communities.
Legal Name: Fervent Drift Productions Ltd
Company Number: 16830219
Registered Office: 61 Bridge Street, Kinton, Herefordshire, HR5 3DJ
Jurisdiction: England & Wales
Data Protection Lead: Managing Director
Contact Email: Info@ferventdrift.com
2. Purpose of This Privacy Policy
This Privacy Policy explains what personal data we collect, how we use it, how we store and protect it,
when we share it, and the rights you hold under UK law.
3. Commitment to Safeguarding and Data Protection
We prioritise safety, wellbeing, and legal compliance in all data handling processes.
We maintain incident reporting systems, safeguarding registers, and restricted access protocols for all sensitive information.
4. What Data We Collect
• Name, email address, phone number
• Date of birth or age confirmation
• Payment information
• Emergency contact information
• Incident or safeguarding reports
• GM or contractor application data
• Communications sent to us
• IP address, device type, browser information
• Website analytics
• Discord message logs or moderation data
• Safeguarding reports
• Behavioural logs
• Evidence of safety concerns
5. Lawful Bases for Processing
• Contractual Necessity
• Legal Obligation
• Legitimate Interests
• Vital Interests
• Consent
6. How We Use Your Data
• Provide services and run events
• Process payments and manage bookings
• Verify age for restricted content
• Maintain community safety and moderation
• Handle incident and safeguarding reports
• Communicate updates and essential information
• Meet legal obligations
7. Data Sharing
• Payment processors
• IT infrastructure providers
• Venue staff where safety requires it
• Professional advisors
• Emergency services or law enforcement
8. Safeguarding and Incident Reporting Data
• Incident reports
• Behavioural logs
• Evidence attached to investigations
• Event safety reports
• Safeguarding data may be retained for up to 25 years
9. Digital Community and Discord Data
• Profile information
• Public messages
• Moderator logs
• Evidence relating to behaviour concerns
• No private messaging permitted between adults and minors
10. Events and In-Person Activities
• Attendance information
• Emergency contact details
• Accessibility disclosures
• Incident reports
11. Contractors, Staff, and Game Masters
• Applications and identification
• DBS records (where required)
• Training logs
• Conduct and disciplinary records
12. Data Retention
• Accounts and payments: 6 years
• Communications: 3 years
• General incident reports: 6 years
• Safeguarding records: 25 years
• Behavioural logs: 1–3 years
13. Data Security
• Encrypted storage
• Access restriction
• Authentication protection
• Regular reviews
14. International Transfers
Where data is stored outside the UK, appropriate safeguards such as Standard Contractual Clauses or adequacy decisions are applied.
15. Your Legal Rights
• Access your data
• Correct inaccuracies
• Request deletion (with safeguarding exceptions)
• Restrict or object to processing
• Withdraw consent
• Data portability
• Complain to the ICO
16. Children’s Privacy
We do not knowingly collect data from children under 13 without parental consent.
Strict safeguarding rules apply to all minors in digital and physical environments.
17. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational or legal changes.
18. Contact Us
Email: info@ferventdrift.com